NEOD
Return Policy
Warranty Policy on Faulty Parts:
At NeoD, we stand behind the quality of our products and strive to ensure your satisfaction with every purchase. Our warranty policy is designed to provide you with peace of mind and assurance in the event of any issues with the parts you receive.
Duration of Warranty:
We offer a warranty coverage for faulty parts for a period of 12 months from the date of departure of the goods from our warehouse.
Requirements for Warranty Claims:
Common Rail and New Technology Parts:
For common rail and new technology parts, we require that test bench readings be provided along with the faulty goods being returned. This ensures accurate diagnosis and assessment of the reported issue.
Mechanical Application Parts:
For mechanical applications, a detailed report outlining the faults found is mandatory for warranty claims to be considered valid. This report helps us understand the nature of the problem and aids in resolving it efficiently.
Submitting a Warranty Claim:
To initiate a warranty claim for faulty parts, please follow these steps:
Contact our customer service team at info @neo-d.it to inform us about the issue.
Provide relevant documentation such as test bench readings or a detailed fault report as per the requirements mentioned above.
Upon approval of your warranty claim, follow our instructions for returning the faulty parts.
Resolution Process:
Once we receive the faulty parts and necessary documentation, our team will promptly assess the issue and determine the appropriate course of action. This may include repair, replacement, or refund, depending on the nature of the problem and the terms of our warranty policy.
Exclusions:
Please note that our warranty does not cover damages resulting from misuse, improper installation, or normal wear and tear. Additionally, any alterations or modifications made to the parts by unauthorized personnel may void the warranty.
Contact Us:
If you have any questions or concerns regarding our warranty policy or need assistance with a warranty claim, please don’t hesitate to reach out to our dedicated customer service team. We are here to help and ensure your complete satisfaction with our products.
Proper Installation and Maintenance Instructions:
Nozzle Tips and Injector Components:
Installation: Follow the manufacturer’s guidelines for proper installation of our nozzle tips and injector components. Ensure they are securely fitted and aligned correctly on the correct application they were originally designed for.
Cleaning: Before installation, clean the components thoroughly using lubricant oil as recommended by the OE manufacturer. This ensures the correct work of our parts, optimal performance and parts longevity.
Regular Maintenance: It is crucial to conduct regular maintenance on all pump or engine components associated with our products. This includes checking for wear and tear, replacing worn parts.
Fuel Quality: Only use clean diesel fuel from reputable sources. Contaminated or thick, dirty fuel can damage our products and compromise performance.
Working Conditions: Ensure that the operating conditions are suitable for our products. This includes maintaining proper fuel pressure, temperature, and environmental conditions as specified in the product documentation.
Warranty Return Policy:
Authorization Process:
Prior Authorization Required: Before initiating a return for warranty purposes, customers must obtain explicit authorization from our sales team. This ensures that the return is valid and falls within the terms of our warranty policy.
Contact Sales Team: To request authorization for a warranty return, customers should contact our sales team either by phone or email. Provide relevant details about the product and the reason for the return.
Evaluation Process: Once the request is received, our sales team will evaluate the request to determine if the return meets the criteria for warranty coverage. This may involve troubleshooting steps or additional information from the customer.
Approval Notification: Upon approval, customers will receive authorization from our sales team to proceed with the return. This will include instructions on how to return the product and any necessary documentation required.
Return Shipping: Customers are responsible for shipping the product back to us following the provided instructions. Ensure the product is adequately packaged to prevent damage during transit.
Warranty Resolution: Upon receiving the returned product, we will inspect it to verify the warranty claim. If the product is found to be defective or covered under warranty, we will repair or replace it accordingly.
Communication: Throughout the process, we maintain open communication with the customer to provide updates on the status of their warranty claim and ensure a smooth resolution.
Contact Us:
For any inquiries regarding installation, maintenance, or warranty returns, please contact our sales team at info@neo-d.it.
Thank you for choosing NeoD. We appreciate your trust in us and look forward to serving you.
